Negotiating repairs/purchase price reductions is/was very stressful and she could have done more to prepare us for that phase of the sales process.
For first time homebuyers she made the process smooth and easy for us.
She went above and beyond what we would have expected she would be doing for us. We would trust her with any other sale or purchase at any time due to the excellent experience and services Gena provided. We are very thankful for how she handled and facilitated the sale of our home as we had already moved out of State before the closing.
And she was responsive differently to my wife or me, depending on our needs in the process. We’re very happy!
Her knowledge of the area, attention to detail, and overall professionalism are a winning combination. We would use her 100 more times if needed. Thanks so much!
Gena’s expansive knowledge of the local market, her extreme eye for detail, and her stellar organizational and communication skills all mesh seamlessly together for a wonderful marketing and selling experience. Gena is just a strong on the buying side and helped me initially a few years back to find and procure the lot of my dreams. To say that I’m one satisfied customer is an understatement. Finally, Gena is just a really good human. I so enjoy her genuine nature, positivity and humor. She is truly a breath of fresh air among an industry that can be quite superficial and staged at times (given some of my prior experiences). I strongly recommend Gena as a selling and buying agent and she will always be my agent when I need her!!
She listened carefully as we outlined our plan, she had thoughtful suggestions about strategies for marketing our home, she provided excellent support as we prepared our home for the market, and she handled the appointments for showing our home in a way that made the process as stress-free as possible. Gena is incredibly smart, well-organized, and hard-working, and we are grateful for the help she provided as we sold our home.
She was professional without exerting pressure, hands on when it was required and the epitome of grace and kindness to everyone I saw her encounter. You are fortunate indeed to have both a pro and a wonderful human being working on behalf of Harry Norman. Thank you, Gena, you are amazing!